Service

DS3 DataVaulting is a company that is built on service and customer focus. We believe that while the technology for online, offsite solutions is very important, what you are really buying by outsourcing your backups is the service provided by your vendor.

You will notice our customer-oriented service focus from the first day you inquire about DataVaulting.  DS3 DataVaulting supports you with continuous Web-based and in-person training sessions and proactive monitoring of your backups. Our 24 x 7 x 365 Technical Assistance Center (TAC) is always staffed by US based DS3 personnel to help you resolve any issues. If you ever feel like you are not getting the support you need, you can contact the offices of our Director of Client Development, an organization dedicated to maintain customer satisfaction.

Of course, the reason you perform backups is to restore the data in case of emergencies (ranging from an accidentally deleted file to a full site disaster). While most restores can be handled by the customer through the intuitive GUI, DS3 supports your largest DR drills and emergencies by sending a technician(s) to your site or a third-party DR site. The TAC is always here to walk you through your most difficult restores.

Our people make it look easy.

Security

Data security has never been as important as it is today. We have all heard stories about sensitive corporate and personal data being compromised because an encrypted backup tape was lost, a laptop was stolen or a backup DVD was left on the seat of an unlocked car. With DS3 DataVaulting, you do not have to worry about your data because we maintain the highest level of security across all three important dimensions:

Physical – DS3 DataVaulting uses secure, state of the art  at&t data centers to house all its data. These data centers are staffed 24 hours a day with on-site guards, have reinforced concrete and steel infrastructures, and are equipped with interior/exterior CCTV monitoring and biometric entry security devices. In the customer environment, DS3 DataVaulting deploys an agent-less solution; eliminating security risks caused by loading software on target devices.

Data – DS3 DataVaulting encrypts all back-ups from the moment it leaves the customer site and keeps it encrypted at the DS3 Data Center. The encryption key is created, entered and maintained by the customer so that neither DS3 DataVaulting nor a malicious third party can ever access your original data. The encryption level can go up to AES-256, which is the government standard for encryption.

Restorability – DS3 DataVaulting continuously runs a series of server-side processes that check the integrity of all backed up data. Further, the customer can perform a manual or automated “validation request” that will access the backed up data, decrypt the data and compare the resulting digital signature versus the original file’s signature. These two client- and server-side security initiatives maintain data restorability.

Our people make it look easy.

To view the solutions that are supported by these security regimens, click here.

Storage

When DS3 DataVaulting stores your backed up data, you can be sure it is safe, secure and ready to restore. The latest version of the data is stored at the customer site within the DS3 DataVaulting Gateway.  The customer has the ability to determine how many versions of data are to be backed up.  All backed up data resides in our data vaults, which are located in secure at&t tier 1 data centers.

All data is stored on SAN/NAS solutions that are highly redundant within the at&t data center. All hardware is from industry leading manufacturers who have built a rock solid reputation for reliability. Data is replicated from Ashburn, VA to Dallas, TX or Chantilly, VA to maintain geographic separation and redundancy.

While DS3 DataVaulting uses the best storage hardware available, we do not stop there. Our software continuously monitors and “self-heals” the data so that restorability is never in question.

Our people make it look easy.